LOGISTICS

Shipping policy

Dentran supports UPS shipping and MES local courier service for eligible practices.

Shipping fees

Outbound shipping is a flat $7 per case. There are no monthly minimums. UPS labels for impressions to Dentran and MES local courier terms are as described below.

Sending impressions to Dentran

Create the case first, place the printed prescription inside the package, and attach the case-linked UPS label. UPS labels generated by the portal use the service shown on the label, currently UPS 2nd Day Air. Package the impression and records to prevent movement or damage.

UPS pickup

Pickup availability, cutoff times, service exceptions, and final acceptance are controlled by UPS. Keep the confirmation number and case-linked tracking number. Avoid duplicate pickup requests.

MES local courier

Local courier pickup is Southern California only. MES service is available only for practices and schedules confirmed by Dentran. Local labels identify the destination clinic and case number. Contact Dentran to confirm service area, pickup cutoff, holidays, and special access instructions.

Outbound cases

Inspect the delivery address in the portal before shipment. Tracking is posted to the case when available. Report an incorrect address, missing package, or visible shipping damage promptly.

Last updated July 2026 · Questions: info@dentranlab.com